Contact Us

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504 Main Street
Melrose, MA, 02176

(781) 665-9622

Buckalew's General Store in Melrose, MA offers specialty small-batch food products, craft beer, wine, unique artisanal gifts, and custom gift boxes.

Shipping & Returns

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Shipping & Returns

RETURN POLICY: 

As a small business we work hard to ensure you are satisfied with your purchase.  If, however, you are not satisfied with your purchase, please return your item within 14 days, where we will issue you a store credit. Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price. If you have any questions or concerns, please e-mail us at info@buckalewsgeneralstore.com. 

All food items are FINAL SALE.

All sale and clearance items are FINAL SALE.

SHIPPING
We ship anywhere in the USA. We work vigilantly to process your orders as quickly as possible, but we ask to allow 2–3 days to process your order for gift boxes and during the holiday season can expect a 3-5 day processing time prior to shipping. We are building them as they are ordered to ensure freshness and quality. We suggest you insure the package via UPS and purchase tracking services for your protection and save the shipping receipt for your records as we can only process returned merchandise we have received. 

LOST PACKAGES:
We ship via UPS, which includes $50 of insurance and tracking. If your package is lost, please email us at info@buckalewsgeneralstore.com and we will do everything we can to assist you. If you would like to purchase additional insurance, please email us at info@buckalewsgeneralstore.com.

We can not be held responsible for packages once your tracking shows the package has been delivered but you can file a claim with UPS directly.